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Policy

Privacy Policy

How inference collects, uses, protects, and retains data needed to operate the platform.

Privacy Policy

Last updated: 9 July 2026 - Confidentiality First

inference collects only what is necessary to operate, secure, bill, and improve the service. We do not sell your personal data to third parties.

01Information We Collect

Account Data

Email, account identifiers, hashed credentials, role, plan, and account settings.

API and Usage Data

API keys, request metadata, endpoint, model, token or unit usage, latency, errors, cost, and credit balance events.

Request Content

Prompts, messages, files, generated outputs, and playground data when needed to process, display, troubleshoot, or secure requests.

Payment Data

Checkout, subscription, invoice, and webhook details handled by payment providers. inference does not store card or banking details.

Security Data

IP address, user agent, session data, auth events, abuse signals, rate-limit data, and operational logs.

02How We Use Data

We use your information to operate the API router, authenticate users, process requests, meter usage, apply limits, maintain billing records, provide account dashboards, and respond to support or security issues.

We do not sell your personal data to third parties.

Request and usage metadata may be used to detect abuse, debug failures, reconcile billing, monitor reliability, improve routing, and maintain service integrity.

Sensitive credentials and passwords are not stored in plain text. API keys may be hashed or otherwise protected depending on their purpose in the service.

03Data Retention

  • Account data: retained while your account exists and for a reasonable period after deletion where needed for security, legal, billing, or backup purposes
  • Usage and billing records: retained as needed for invoices, credits, audits, abuse prevention, taxes, and legal obligations
  • Request content: retained only as needed to provide product features, troubleshoot, secure the service, or comply with applicable obligations
  • Security logs: retained for a limited period appropriate to fraud prevention, abuse response, and platform integrity
  • Backups: may persist for a limited period after deletion before being overwritten

04Third-Party Services

We use carefully selected providers to deliver the service.

  • AI model providers and upstream inference services to process routed requests
  • Payment processors for checkout, subscriptions, invoices, and tax or payment records
  • Infrastructure, database, storage, analytics, monitoring, and security providers
  • Email or support providers when needed for account, product, or support communications

05Security Architecture

Traffic should be protected in transit with HTTPS/TLS.

Passwords are hashed before storage.

Access controls, sessions, API keys, rate limits, request guards, and monitoring help protect accounts and platform infrastructure.

No internet service can be guaranteed perfectly secure. You are responsible for keeping your account credentials and API keys confidential.

06International Processing

Your data may be processed in countries other than where you live. By using inference, you understand that data may be transferred to infrastructure, providers, and processors used to operate the service.

07Data Rights

You have control over your data. Depending on your location and account status, you may request to:

  • Access Data
  • Export Data
  • Correct Data
  • Delete Account

To exercise rights not available in Settings, contact: support@inference.ws

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